FAQ

How much is shipping?

We charge two flat rates of shipping, £2 for letter sized items and £4 for all parcels.  All items are shipped second class signed for.  The maximum postal cost you will ever pay is £4.  For example if you purchase one letter sized item at £2 postage and two parcel sized items at £4 postage each, total postage cost will be £4 only.

Do you ship internationally?

We do not currently ship internationally, we only ship to UK addresses.  However we are working on it and hope to include several territories in the new year.

When will I receive my delivery?

We generally ship orders within 1-3 business days of receiving the order.  All deliveries are sent 2nd class signed for and once dispatched you should expect your order within 3-5 days.  This of course can increase during the Christmas period.

Which payment methods do you accept?

Other Dimensions accepts Paypal as a method of secure payment.  If you do not have a Paypal account, not to worry, you can also pay with any major credit card via Paypal as a guest.

I have changed my mind, can I return the item?

We are sorry if you have changed your mind, but you are very welcome to return the item, unused and in its original undamaged state (this includes its original packaging).  You may return the item within 14 days of receipt and we will refund as soon as we receive the item back.  Buyer returns items at their own cost.
Please note while we refund straight away your funds might not reach your account for several days, this is totally out of our hands.

What is your security and privacy policy?

Your privacy is very important to us. We do not store your payment details as all payments are performed securely via Paypal only.  The only information we receive from you is used to confirm your order and for shipping purposes only.

My question isn’t answered here. Who can I contact?

Please use our Contact Us page to send us any questions you may have.